Will customer service lose the human touch?

10 years ago customer service was a very different concept. Apple introduced the iPhone on 29th June 2007; now in 2017 it is not uncommon that businesses aspire to be as customer-centric as the technology giant. Customers still expected great service however they weren’t in as much of a hurry as they are today, with [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/06/will-customer-service-lose-the-human-touch/?utm_source=rss&utm_medium=rss&utm_campaign=will-customer-service-lose-the-human-touch

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