CX Transformation – What does it all mean?

  Annette Franz, CCXP & Scott Draeger, M-EDP outline what is ‘CX Transformation’ and why CX is the new business imperative for 2017 On Tuesday February 7th, 2017, GMC Software in conjunction with media partners: Document Strategy magazine, CX Magazine, Connected Thinking and E-learn2grow held the industry’s first ever CX Transformation Day online event. According to Forrester, [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/04/cx-transformation-%e2%80%93-what-does-it-all-mean/?utm_source=rss&utm_medium=rss&utm_campaign=cx-transformation-%25e2%2580%2593-what-does-it-all-mean

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